Business Name: Callacore LLC

Description of Goods and Services: Callacore LLC offers custom machining services.

Customer Service Contact Details

For any inquiries or support, please contact us using one of the following methods:

• Phone: (620) 531-9217
• Email: support@callacore.com

Return Policy and Process

As all orders are custom-manufactured to customer specifications based on supplied drawings and requirements, returns are generally not accepted. Exceptions may apply in the case of defects or errors attributable to our manufacturing process. If you believe there is an issue with your order, please contact customer service within 14 days of receiving the product. We will work with you to assess the issue and determine an appropriate resolution.

Refund and Dispute Policy

• Refunds are not offered for custom-manufactured products unless defects or errors on our part are confirmed. In such cases, we may issue a refund, repair, or provide a replacement at our discretion.
• Disputes regarding product quality or compliance with customer specifications must be reported within 14 days of receipt. Please provide detailed documentation, including drawings, photos, and a description of the issue.
• Our team is committed to resolving disputes promptly and professionally.

Cancellation Policy

• Orders cannot be canceled once manufacturing has begun, as all products are custom-made to customer specifications.
• If you wish to cancel an order before manufacturing starts, please contact us immediately. Cancellation requests will be reviewed on a case-by-case basis.

Intellectual Property

Any designs, drawings, or other intellectual property supplied by the customer remain their property. Likewise, any proprietary processes or tooling developed by Callacore LLC remain our property unless explicitly agreed otherwise.

Warranty Disclaimer

We warrant that all products will conform to the customer-supplied specifications and drawings. No other warranties, express or implied, are provided.

Limitation of Liability

Our liability is limited to the cost of the product or service provided. We are not liable for consequential damages, including but not limited to delays, loss of business, or damage caused by third-party use of the product.

Customer Responsibilities

Customers are responsible for providing accurate drawings and specifications. They are also required to review and approve designs before manufacturing begins to ensure compliance with their requirements.

Payment Terms

Payment terms are Net 30 days from the invoice date unless otherwise agreed. Late payments may incur a 1.5% monthly finance charge.

Force Majeure Clause

Callacore LLC is not liable for delays or failures caused by events outside our control, including natural disasters, supply chain disruptions, or government actions.

Legal or Export Restrictions

• Our products and services comply with applicable laws and regulations, including U.S. export controls. We do not ship to restricted countries or individuals as designated by the U.S. government.
• Customers are responsible for ensuring compliance with all local laws and regulations applicable to the importation and use of our goods.

Terms and Conditions of Promotions

• All promotions are subject to availability and may be withdrawn or changed without notice.
• Promotions cannot be combined with other offers unless explicitly stated.
• Terms specific to each promotion, including eligibility and duration, will be outlined in the promotional material.

Updates to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting to our website. We encourage customers to review this page periodically for updates.

1. Service Acceptance

By accessing or using the "Strata" customer portal (the "Service"), you agree to be bound by these identifying terms. The Service is provided by Callacore LLC as a value-added transparency tool for our manufacturing clients.

2. Access and Account Security

• Access to Strata is granted at the sole discretion of Callacore LLC to active manufacturing customers.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must immediately notify Callacore of any unauthorized use of your account.

3. Data Accuracy and Availability

While Strata aims to provide real-time visibility into production status, data is provided "AS IS" and may be subject to synchronization delays. Manufacturing schedules are dynamic; the status shown in Strata is for informational purposes and does not constitute a binding delivery guarantee unless confirmed in writing by a project manager.

4. Intellectual Property Rights

The Strata platform, including its interface, code, and methodology, is the proprietary property of Callacore LLC. Your access grants you a limited, non-exclusive, non-transferable right to view your project data. You may not reverse engineer, copy, or exploit the platform.

5. Termination of Access

Callacore LLC reserves the right to suspend or terminate access to the Service at any time, for any reason, including but not limited to the conclusion of a manufacturing engagement or violation of these terms.